I am a dynamic Senior Product Designer who is passionate about improving lives through technology and building impactful teams. I thrive in designing 0-1 products where I can utilize my strengths in systems thinking, strategy and visioning.
Utilized design strategy and data to influence road map decisions. Advocated for a re-design of our core workflow by collaborating with key stakeholders like; sales, support, engineering and product leadership.
view projectLead Senior User Experience Designer. Created a new onboarding experience to stop customer churn. Increased customer satisfaction in the first 90 days by 62%. Decreased the number of touchpoints internal staff needed to take to triage bugs from the pain of onboarding a new customer. Partnered with HUD and the federal government to make a complex process simple.
view projectHow a service design map & remote design sprint helped uncover the larger issue of college affordability. Lead UX Product Designer and Researcher.
view projectUtilized Human Centered Design to reduce recidivism in Santa Barbara County by partnering with the Public Defender's Office to design a solution to a large systemic problem. Founding Product Designer.
view projectHow I used data metics to increase the symbiotic relationship between two products with systems thinking. Lead UX Product Designer & Researcher
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